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Understand Your Rights Before You Start

Using 678bd44 — including making deposits via bKash, Nagad, or Rocket — is subject to the legal terms set out on this page. Eligibility depends on your local law and the region in which your account is registered.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsUser rights and data handlingContact paths for legal queries
678bd44 Understand Your Rights Before You Start
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your data security is part of how we run the platform — not a side concern. Here is what we do, and what you can ask us to do on your behalf.

Data Retention

We keep your account data — including payment records for bKash, Nagad, and Rocket transactions — for as long as required by our operating terms and applicable legal obligations.

Cookie Handling

We use cookies to maintain your session across mobile and desktop. You can manage cookie preferences from your browser settings without losing your account login state.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock the account.

Data Change Requests

To update or request deletion of personal data, contact us via email with your account ID and the specific change you need. We process these in line with our data policy.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about how our legal terms apply to your account — including a payment dispute via bKash, Nagad, or Rocket, or a request to close or review your account — our support team is the right first step. We handle account-level legal queries through live chat and email; response times depend on query complexity.

Team online

Live Chat

Start a live chat session from any page on 678bd44. For legal queries, describe the account action or transaction you are asking about so we can route it correctly.

Email Support

Send your legal or account query by email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — involved in any payment question.

Account Help Centre

Log into your account and open the Help section to submit a formal account review request. This is the correct path for eligibility or suspension queries.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to payments and access in Bangladesh.

Access depends entirely on your local law and the region your account is registered in. We do not determine eligibility on your behalf — check what your jurisdiction permits before opening an account.

Our account terms apply to every transaction regardless of its status with your wallet provider. If your account is suspended, contact support before raising a dispute through bKash or Nagad directly.

Email our support team with your account ID and a clear description of the data you want removed. We review and action these requests according to our data retention policy and legal obligations.

Use the Account Help Centre after logging in, or email us directly. Raising a payment dispute with Rocket or another wallet is not a substitute for our formal account review process.

Our terms apply consistently across all three payment rails. Each wallet provider also has its own terms, which sit alongside ours — both sets apply when you make a deposit or withdrawal.

Yes. Submit a data access request by email, including your registered mobile number and account ID. We will confirm receipt and provide the relevant records within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.